Hummel & Trueman Hospital for Companion Animals

You do not need a referral to schedule appointments with our companion animal hospital services.  Our customer service team members will assist you and gather all necessary information. If your personal veterinarian should be the one to call to schedule the appointment for you, we will obtain as much information about your dog or cat from them and call you if additional information is needed.

Please bring a list of your pet’s medications, dosage amount, how long your pet has been taking the medications, information about prior surgeries or other treatments, and please be prepared to explain the symptoms you are noticing your pet to be experiencing. It is also important to bring your personal veterinarian contact information and any copies of recent diagnostic test results. 

The Hummel-Trueman Hospital for Companion Animals is located at the intersection of Coffey Road and Vernon L Tharp Street. The hospital entrance has drive-up access should you need to drop off any pets with mobility challenges. Free parking is available adjacent to the hospital entrance and directly across the street. Our parking lot attendant will provide you with a parking pass. Please note, dogs must be leashed and cats must be in carriers. Please check in at the registration desk. When checking in, you will need a government issued photo ID, provide an electronic signature upon registration, and provide further clarification about your pet’s situation. After registering, please have a seat in our lobby. A team member will greet you to escort you to an exam room. Please notify our reception staff if you are waiting for more than 15 minutes. 

Once in an exam room, you will be greeted by a clinical team member, typically a 4th year veterinary student, who will take your animal’s history and note or address any initial questions or concerns you may have. After a clinician provides an initial exam and discusses the initial goals of your visit, potential diagnostics and treatment plan with you, your pet will be taken back to the treatment area and you will be asked to wait in our lobby. As an academic teaching facility and due to the nature of specialty services, wait times may be slightly longer than other veterinary care facilities. To provide the most comprehensive assessment during your visit, your animal may be examined by multiple professionals on the clinical team. After further evaluation of your pet, a care plan will be presented to you by the lead clinician on the case, explaining recommended diagnostic testing and/ treatment options, and cost estimates. Once the care plan is agreed upon and the estimate signed by you, the team will move forward.  If your dog or cat is being cared for on an outpatient basis, a team member will escort you to a lobby area to wait, unless you wish to leave the premises. Area information is available below [Link to Additional Resources section below). If your pet is admitted, a team member will escort you to the reception desk for the initial payment deposit, which is equal to 75% of the high end of the signed estimate, before we continue with your pet’s care. 

When your dog or cat is ready to be discharged, you will be notified by a team member. 
Whether your pet was an inpatient or outpatient visit, a clinical team member who cared for your dog or cat, will meet with you to discuss the details of the visit, answer questions and review discharge and after-care instructions with you before your pet is returned to you.

If your pet was seen as an outpatient, you will be asked to pay for all services rendered at the time of discharge. If your pet was hospitalized, any balance due from the initial estimate will be collected from you at discharge. Payments may be made by cash, check or credit card (Visa, MasterCard, AMEX, Discover). We also accept Care Credit. A link to apply for Care Credit is provided in the Additional Resources section below.

A clinical team member will bring your pet to you and assist with getting them into your vehicle if needed.